At CodeCraft IT Solutions, we take pride in delivering high-quality digital services tailored to each client’s needs. Due to the nature of our work, we follow a strict but fair refund policy outlined below.
1. General Policy
As a provider of customized digital services—including web development, SEO, PPC, and other IT solutions—we do not offer refunds once a project has been initiated, resources have been allocated, or work has commenced.
2. Refund Eligibility
Refunds may be considered in the following limited cases:
Duplicate Payment: If you are charged twice for the same service, we will refund the duplicate charge.
Payment Made by Mistake: If you made an unintentional payment and no work has started, you may be eligible for a full refund upon written request within 24 hours.
Service Not Delivered: If we are unable to deliver the service due to internal reasons or unforeseen issues on our end (not related to third-party delays), a full or partial refund may be considered.
3. Non-Refundable Scenarios
Refunds will not be issued under the following conditions:
You change your mind after work has started
You fail to provide required information or access to complete the project
Delays caused by third-party services or platforms
Unsatisfactory results due to subjective preferences after work has been delivered as per the agreed scope
SEO, PPC, or marketing services where results are not guaranteed due to the nature of such services
4. Service Cancellation
If you wish to cancel an ongoing service:
You must notify us in writing.
Any paid amount for completed work or reserved time is non-refundable.
For subscription-based services (e.g., monthly SEO or PPC plans), cancellation must be made before the next billing cycle. No refunds will be issued for the current cycle once work has started.
5. How to Request a Refund
To request a refund (if applicable), please contact us via email at info@codecraftitsolutions.info with:
Full name
Payment details
Service ordered
Reason for the refund request
We will respond within 3–5 business days to assess your case.
6. Payment Gateways
All payments are securely processed via Stripe or other authorized payment platforms. Refunds, when approved, will be processed through the same payment method and may take 5–10 business days to reflect.
7. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting.
