Refund & Cancellation Policy

How to cancel or request a refund

Email services@codecraftitsolutions.info from the address on your project, or call toll-free +1 888 845 8894. We confirm every cancellation and refund request by email, normally within two business days.

Before work begins

If you cancel after paying but before work on your project has started, your payment is refunded in full.

After work has begun

If you cancel mid-project, work stops at the current stage. The refund reflects the portion of the agreed scope not yet performed; completed stages and work already delivered are charged for and are non-refundable.

Completed and delivered work

Once a project is completed and handed over per its written scope, payment for that project is non-refundable. If something delivered doesn’t match the written scope, tell us — correcting it is our responsibility, at no charge.

Third-party costs

Amounts already spent on your behalf with third parties — such as domains, hosting, licences or stock assets purchased for your project — are non-refundable once incurred, because those providers have already been paid.

How refunds are paid

Approved refunds are issued through Stripe to the original payment method. Stripe typically completes refunds within 5–10 business days, depending on your card issuer.